Westbay Auto Parts, Inc. (“Westbay NAPA Auto Parts”, “we”, “us” or “our”) operates westbay-autoparts.com and the retail stores listed on it. This policy explains what information we collect, why we collect it, and the choices you have.
Information we collect
- Information you give us. Your name, mobile phone number, email address, postal address, vehicle details and the parts or services you ask about — whether you give these to us in a store, over the phone, by email, or through a form on this website.
- Transaction information. Records of purchases, orders, returns, warranty claims and machine-shop work. Card payments are processed by our payment provider; we do not store full card numbers.
- Website information. Basic technical data such as IP address, browser type, pages viewed and referring page, collected through cookies and similar technologies to understand site traffic.
How we use your information
- To locate, order, hold and supply the parts you request.
- To contact you about an order, quote, warranty claim or account.
- To send you the text messages you have asked to receive (see SMS terms & conditions).
- To keep records required for tax, warranty and accounting purposes.
- To maintain and improve this website and our stores.
Text messaging — mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of data are subject to the sharing rules described below, but text messaging originator opt-in data and consent are never shared with any third party for marketing purposes.
We use your mobile number only to send the messages described in our SMS terms & conditions, and we share it only with the licensed communications providers that deliver those messages on our behalf. Those providers may not use your number for their own purposes.
You can stop receiving messages at any time by replying STOP, and you can reach us by replying HELP.
When we share information
We do not sell your personal information. We share it only:
- With service providers who work on our behalf — payment processors, delivery drivers, IT and messaging providers — and only as far as they need it to do that work;
- With our parts suppliers and distribution network where this is needed to source, warranty or deliver a part you have ordered;
- Where the law requires it, or to establish or defend a legal claim.
Cookies
This site uses cookies to analyse website traffic and optimise your experience. When you accept our use of cookies, your data is aggregated with all other user data. You can decline non-essential cookies using the banner, or block cookies in your browser settings.
Data retention
We keep purchase and warranty records for as long as needed to honour warranties and meet our tax and accounting obligations. Marketing contact details are kept until you ask us to remove them or you opt out.
Your choices
- Text messages: reply STOP to any message.
- Email: use the unsubscribe link, or contact us.
- Access, correction or deletion: contact us using the details below and we will respond as required by applicable law.
Children
Our website and messaging program are intended for adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
If we change this policy we will update the date at the top of this page.
Contact us
Westbay Auto Parts, Inc.
2610 Southeast Mile Hill Drive, Port Orchard, WA, USA
Phone: (360) 876-8008
Email: info@westbay-autoparts.com